FAQs
How do I order?
Select the size of print you require and simply click on the ‘Buy’ button next to the product and it will be added to your shopping basket. You can then either continue shopping, or go to the Cart (top right-hand side of each screen) where you will then enter your payment details.
If you have any specific requirements, such as colour, you can contact us with your requirements. Please note, prints will be made to the design, colour and size as stated in the print description unless otherwise requested in the order/email. Due to computer / mobile screen and printing tolerances, there may be slight colour differences from the photographs.
What are your items made from?
Our art prints and greeting cards are printed locally on 100% recycled paper or card. Packaging is 100% recyclable where possible.
Please note, all prints are sold unframed unless specifically stated in the title.
All products are sold on the basis that they are suitable for domestic use only. All items sold on this website are for decoration only, and are not intended for play.
What if I would like a different colour or size?
If you have any specific requirements, such as colour or personalisation, you can contact us with your requirements. Please note, products will be made to the design, colour and size as stated in the print description unless otherwise requested in the order/email.
How much is delivery?
We currently offer FREE UK STANDARD DELIVERY for all orders within the mainland UK.
If you require Next Day or Express Delivery, please contact us for a quote before ordering.
How do I pay?
You can either use PayPal, or pay with a credit card via Stripe. As the transaction is handled within PayPal or Stripe’s secure websites, this means we do not see your payment details, all we receive are your order and address. Once payment has been confirmed, you will receive an email notification.
How long will it take to receive my order?
We aim to post orders within 2 working days, but this does depend on stock levels.
If art prints or greeting cards are subject to printing time, we would contact you to confirm, however they would usually be posted out to you within two weeks.
If your order is urgent, please contact us and we will check if we can help.
Orders will be shipped to the address as confirmed by PayPal or Stripe only.
Please note, during the Christmas period, timescales may be slightly longer – please order early wherever possible!
Do you do bespoke orders or commissions?
Yes! If you do have a special request, please contact us and we will work with you to agree a design to suit your requirements. We specialise in animal portraits.
What if I am not happy with the product?
If for any reason you are not completely satisfied with your purchase, please contact us to discuss your concerns, and refund / exchange / return options.
How do I return the product?
Please see our Returns and Exchanges policy and section 9 of the Terms and Conditions for full details