Returns and Exchanges
1. CANCELLATIONS
You may cancel your order within the fourteen-day cooling-off period without incurring any additional charges provided that the Products are returned to us in a saleable condition and in original packaging.
It is your responsibility to let us know if you want to cancel your order by emailing us at hello@woodendaisy.co.uk . Products must be returned to us at your own expense. We recommend that you use a recorded delivery service when you return the Products to cover you for loss or damage in the post. There is no extra charge to exchange Products unless there is a difference in price in the Products being exchanged. We will process any refund due to you as soon as possible following receipt of the returned product.
2. RETURNS
With the exception of personalised items, if for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please contact us at hello@woodendaisy.co.uk for the return address. Please ensure that the products are returned in perfect saleable condition, in their original packaging, and with invoice as proof of purchase within 14 days of receipt.
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If a personalised item arrives with the wrong information where the customer has emailed the wrong details, we will re-make the product for 25% less than the original cost price. If we have made a mistake with the spelling or details on the product, please let us know and we will re-print it for free. If the item does not arrive, please let us know ASAP via the contact page or email hello@woodendaisy.co.uk.
Several types of goods are exempt from being returned:
NON-RETURNABLE ITEMS
Any products that have been personalised unless faulty.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or our carriers error.
Any item that is returned more than 14 days after delivery
3. REFUNDS (If applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days.
4. LATE OR MISSING REFUNDS (If applicable)
If your refund has not arrived after the expected number of days, please contact your bank or credit card company. There is often some processing time before a refund is completed. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@woodendaisy.co.uk and we will look into the issue.
5. FAULTY GOODS
We inspect all our products thoroughly before dispatch and have high quality control. However, if you have received your order and an item is faulty or appears to have been damaged during delivery, please contact us within 14 working days of receiving the item so we can arrange for a replacement.
6. EXCHANGES (If applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@woodendaisy.co.uk and we will exchange your item providing we have stock.
7. SHIPPING
To return a product, please contact us at hello@woodendaisy.co.uk for the return address. Please return the product in the original packaging.
Unless defective, the buyer is responsible for paying for the shipping costs for returning the item. Shipping costs are also non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please note that Wooden Daisy cannot assume any responsibility for return packages that are lost, stolen, or mishandled, so please ensure you choose a tracked and signed-for service to return your items and retain the tracking numbers for reference.